Free User Feedback Survey Builder
Create targeted user feedback surveys with proven question templates. Choose from NPS, CSAT, CES, PMF, and custom formats to build surveys optimized for actionable product insights - then export and send.
Looking for a full feedback workflow? Visit FeatureVote to collect product feedback, capture feature requests, and prioritize what customers want next.
1. Choose Survey Type
Net Promoter Score - measure customer loyalty
2. Customize Your Survey
3. Configure Questions
Toggle questions on or off, reorder them, or add your own custom questions below.
How likely are you to recommend your product to a friend or colleague?
What is the primary reason for your score?
How satisfied are you with the features offered by your product?
What could we improve about your product to earn a higher score?
Which feature of your product do you find most valuable?
Add a Custom Question
4. Export Your Survey
4 questions ready to export
Live Survey Preview
your product Feedback Survey
1. How likely are you to recommend your product to a friend or colleague?
2. What is the primary reason for your score?
3. How satisfied are you with the features offered by your product?
4. What could we improve about your product to earn a higher score?
NPS Survey Best Practices
- 1Keep your NPS survey to 2-3 questions maximum for the best response rate.
- 2Always include an open-ended follow-up asking why the respondent gave their score.
- 3Send NPS surveys quarterly to track loyalty trends over time.
- 4Segment results by user cohort (new vs. long-term) for deeper insights.
- 5Aim for a 30%+ response rate - send reminders after 3-5 days if needed.
When to Use Each Survey Format
NPS
- Best timing
- Quarterly or biannually
- Purpose
- Measure overall loyalty and likelihood to recommend
- Recommended length
- 2-3 questions
- Key metric
- Score from -100 to +100
CSAT
- Best timing
- After specific interactions
- Purpose
- Rate satisfaction with support, onboarding, or purchases
- Recommended length
- 3-5 questions
- Key metric
- Average score on 1-5 scale
CES
- Best timing
- After task completion
- Purpose
- Evaluate how easy it was to accomplish a goal
- Recommended length
- 2-4 questions
- Key metric
- Average score on 1-7 scale
PMF
- Best timing
- Early product stage
- Purpose
- Determine if users truly need your product
- Recommended length
- 4 questions
- Key metric
- % who would be very disappointed
Frequently Asked Questions
Ready to collect real product feedback?
Surveys are great for structured feedback. For ongoing feature requests and voting, try FeatureVote - the feedback board platform built for product teams.