Promoters
Scores 9-10
0
0% of responses
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Free NPS Calculator
Net Promoter Score (NPS) measures customer loyalty by subtracting the percentage of detractors from the percentage of promoters in a survey. This free net promoter score calculator helps you enter category counts or raw scores and instantly see your NPS, visual breakdown, and benchmark range.
Need more than a standalone nps score calculator? Go back to FeatureVote to collect product feedback, capture feature requests, and prioritize what customers want next.
Enter your survey data
Switch between grouped counts and raw survey responses. The calculator updates instantly on the client with no API calls.
Current category total
0
If you add a total response count, it should match the promoter + passive + detractor sum.
Your NPS score
A live net promoter score calculator with benchmark context and category percentages.
Waiting for responses
Net Promoter Score
--
Total responses: 0
Benchmark: Add responses to calculate
-10003070100
Passives
Scores 7-8
0
0% of responses
Detractors
Scores 0-6
0
0% of responses
Calculation summary
Promoter share: 0%. Detractor share: 0%. Final NPS: --.
Passives are included in the total response count, but they do not move the score up or down.
How to calculate NPS
- 1
Count or import survey responses
Start with promoter, passive, and detractor totals, or paste raw scores if you have the original survey answers.
- 2
Convert each category to a percentage
Divide each category by your total response count to understand how your audience is split.
- 3
Subtract detractors from promoters
Take the promoter percentage and subtract the detractor percentage to get a score from -100 to 100.
NPS benchmarks
Use these standard benchmark bands to understand whether your current Net Promoter Score signals loyalty risk, healthy customer sentiment, or standout advocacy.
-100 to 0
Needs Improvement
0 to 30
Good
30 to 70
Great
70 to 100
Excellent
NPS calculator FAQ
Common questions about using a net promoter score calculator and interpreting the result.
How do you calculate Net Promoter Score?
Net Promoter Score equals the percentage of promoters minus the percentage of detractors. Passives count toward total responses, but they do not increase or decrease the score.
What counts as a promoter, passive, or detractor?
Promoters are respondents who score 9 or 10. Passives score 7 or 8. Detractors score from 0 to 6, which means 1-10 survey data can still be categorized correctly because the same 7-8 and 9-10 thresholds apply.
What is a good NPS score?
An NPS below 0 usually needs improvement. Scores from 0 to 30 are generally good, 30 to 70 are great, and 70 to 100 are excellent.
Can I calculate NPS from raw survey scores?
Yes. Paste your survey responses into the raw-score input and the calculator will automatically group each response into promoter, passive, or detractor buckets before calculating the final NPS.
Turn survey signals into product priorities
After you benchmark customer loyalty, use FeatureVote to collect feature requests, organize feedback, and show customers what ships next.